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Official Document

Privacy Policy cuci918 – Malaysian Member Data Protection

Cuci918 takes the privacy of every member seriously. This document clearly explains how we collect, use, store, and protect your personal data as a user of Malaysia's trusted online betting platform.

Last updated: 1 January 2026

Cuci918's Privacy Commitment to Malaysian Members

Six core principles that define how cuci918 handles your personal data with full accountability and transparency.

256-bit SSL Encryption
All personal data and financial transactions of cuci918 members are protected with industry-standard 256-bit SSL encryption. Your information cannot be accessed by unauthorised parties during transmission.
No Sale of Data to Third Parties
cuci918 has never and will never sell, rent, or share members' personal data with any third party for marketing or commercial purposes without your explicit and informed consent.
Full Control in Your Hands
As a cuci918 member, you have the right to access, update, correct, and request deletion of your personal data at any time through your account portal or by contacting our support team.
Malaysia PDPA Compliance
cuci918's Privacy Policy is fully formulated in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We consistently ensure that our data management practices adhere to all applicable local legislation.
Secure Data Storage
cuci918 member data is stored on servers protected by multi-layered firewalls, strict access controls, and 24/7 monitoring systems. Regular security audits are conducted to ensure data protection remains at the highest standard.
Data Breach Notification
In the event of any data breach involving cuci918 members' personal information, we will notify affected members within 72 hours and take immediate remedial action in accordance with our security governance procedures.
Contents

This Privacy Policy explains how cuci918 ("we", "the cuci918 platform") collects, uses, discloses, and protects your personal information when you use cuci918.app and all related services.

By registering an account or continuing to use the cuci918 platform, you confirm that you have read and understood this Privacy Policy and agree to how we handle your personal data as described in this document. We encourage you to read this document in full to gain a complete understanding of your privacy rights as a cuci918 member.

1

Introduction & Scope of the cuci918 Privacy Policy

Cuci918 is an online betting platform operating in Malaysia, providing football, Live Casino services including baccarat and roulette, jackpots, slots, and Sports Betting to eligible members aged 18 and above. We operate under the cuci918.app domain and are fully committed to protecting the privacy of every individual who interacts with our platform.

This cuci918 Privacy Policy applies to all information collected through our website, mobile application (where available), email correspondence, customer support live chat sessions, and every other point of contact between you and the cuci918 platform. It is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices.

If you use cuci918 services on behalf of another person or legal entity, you confirm that you have the authority to agree to this Privacy Policy on their behalf and that they consent to be bound by its terms.

2

Personal Data Collected by cuci918

Cuci918 collects your personal data in two main ways — information you provide directly and information collected automatically when you use our platform:

A. Information You Provide Directly:

  • Full name and identification number (MyKad/Passport) collected during the KYC verification process.
  • Email address and mobile number for cuci918 account registration and account communications.
  • Date of birth to verify that you meet the minimum age requirement of 18 years.
  • Bank account or digital wallet details (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX) for processing deposits and withdrawals in MYR.
  • Communication information you share when contacting cuci918 customer support via live chat or email.

B. Information Collected Automatically:

  • IP address, web browser type, device operating system, and screen resolution.
  • Session data including pages visited, time spent on each page, and navigation paths within the cuci918 platform.
  • Complete betting records including game type, bet amounts in MYR, timestamps, and outcomes.
  • Financial transaction records including deposits and withdrawals made via supported Malaysian payment methods.
  • Cookie data and similar tracking technologies — see Section 6 for more details.
Data Category Sample Information Necessary
Identity Name, MyKad/Passport, date of birth Mandatory (KYC)
Contact Email, phone number Mandatory
Financial Bank account, digital wallet, MYR transaction records Mandatory
Technical IP address, device type, web browser Automatic
Behavioural Betting records, gaming activity Automatic
Communications Live chat logs, support emails Where applicable
3

How cuci918 Uses Your Personal Data

Cuci918 uses the personal data we collect solely for legitimate and necessary purposes in providing the best service to our members in Malaysia. The specific purposes for which data is used are as follows:

  • Account Management: Creating, verifying, and managing your cuci918 account and ensuring its security.
  • Transaction Processing: Securely and accurately processing MYR deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX.
  • Identity Verification: Conducting KYC processes to verify your eligibility and prevent fraud and money laundering.
  • Customer Support: To provide technical support and address your inquiries more effectively via live chat and email.
  • Responsible Betting: Monitoring betting patterns to identify signs of problem gambling and offering assistance through the Responsible Gaming cuci918.
  • Service Communications: To send important notifications regarding your account, bonuses, cuci918 promotions, and policy updates.
  • Analytics & Improvement: Understanding how members use the cuci918 platform in order to improve the user experience and enhance platform features.
  • Legal Compliance: Fulfilling our legal and regulatory obligations in Malaysia, including the requirements of PDPA 2010.

cuci918 will not use your personal data for purposes inconsistent with the original reason it was collected, without first obtaining your consent.

4

Data Sharing & Disclosure

Cuci918 does not sell your personal data. We only share data in the following limited circumstances and with parties that uphold equivalent data protection obligations:

  • Payment Providers: Transaction details are shared with Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and participating FPX banks solely for the purpose of processing your payments.
  • Technology Service Providers: Technical partners who help cuci918 operate its platform, servers, and security systems — bound by strict confidentiality agreements.
  • Malaysian Authorities: Where required by law, court order, or directive from a legitimate Malaysian law enforcement agency.
  • Fraud Prevention: With relevant parties to detect and prevent fraud, money laundering, or other illegal activities that threaten the cuci918 platform or its members.

cuci918 does not share your personal data with third-party advertisers, marketing companies, or any other commercial entities for marketing purposes without your explicit consent.

5

Data Security at cuci918

Cuci918 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, loss, or destruction:

  • 256-bit SSL/TLS data encryption for all communications between your device and cuci918 servers.
  • Role-based access control — only authorised personnel may access cuci918 member personal data, strictly on a need-to-know basis.
  • Two-factor authentication (2FA) is available for cuci918 member accounts as an additional layer of protection.
  • 24/7 security monitoring and intrusion detection systems to identify threats in real time.
  • Regular security audits and penetration testing conducted by independent security experts.
  • A clear incident response procedure to address any data breach swiftly and effectively.

While we take all reasonable precautions, no security system can guarantee 100% protection. We encourage you to take your own protective measures as well, such as using a strong, unique password for your cuci918 account.

6

Cookies & Tracking Technologies

Cuci918 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

  • Essential Cookies: Required for core cuci918 platform functions such as login verification and session security. These cookies cannot be disabled.
  • Performance Cookies: Collecting information on how you use cuci918 to help us improve platform functionality and performance.
  • Functional Cookies: Saving your preferences such as language settings and display options to deliver a more personalised experience on cuci918.
  • Analytics Cookies: Helping us understand cuci918 platform usage patterns in aggregate, anonymised form for continuous improvement purposes.

You can manage or disable cookies through your web browser settings at any time. However, disabling essential cookies may affect the functionality of the cuci918 platform and your overall betting experience.

7

Your Privacy Rights as a cuci918 Member

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by cuci918:

Right to Access
Request a copy of your personal data held by cuci918 at any time.
Right to Rectification
Updating or correcting inaccurate or outdated personal data in your cuci918 account.
Right to Erasure
Request the deletion of your personal data, subject to cuci918's applicable legal obligations.
Right to Object
Object to the processing of your personal data for direct marketing or profiling purposes by cuci918.
Right to Data Portability
Receive your personal data in a machine-readable format for portability purposes if required.
Right to Restriction
Requesting restriction of your data processing while an investigation or dispute with cuci918 is ongoing.

To exercise any of the privacy rights above, please contact the cuci918 data protection team by email at support@cuci918.app. We will process your request within 30 business days.

8

Data Retention & Storage Period

Cuci918 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required under applicable Malaysian law:

  • Active Account Data: Retained for the duration your cuci918 account remains active, and for a reasonable additional period following account closure.
  • Financial Records: MYR transaction records are retained for a minimum of 7 years in accordance with Malaysian financial regulatory requirements.
  • KYC Documents: Retained for a minimum of 5 years following account closure, or longer if required by law.
  • Communication Logs: Live chat logs and customer support emails are retained for 2 years for reference and service improvement purposes.

Once the applicable retention period has elapsed, your personal data will be securely deleted or anonymised in accordance with cuci918's established data disposal procedures.

9

Children's Privacy

The cuci918 platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

If we discover that personal data belonging to someone under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that data and terminate the associated account. Parents or guardians who suspect their child has registered on cuci918 are encouraged to contact us at support@cuci918.app immediately.

10

Privacy Policy Amendments

Cuci918 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Members will be notified of any material changes via their registered email or a prominent notice on the cuci918 platform.

The "Last Updated" date at the top of this document will always reflect the current version of the cuci918 Privacy Policy. Your continued use of the cuci918 platform after any amendments take effect will be considered your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

11

Contact Us About Privacy

If you have any questions, concerns, or complaints regarding cuci918's Privacy Policy or how we handle your personal data, please contact our Data Protection Officer through the following channels:

  • Email: support@cuci918.app — We will respond within 2 business days.
  • Live Chat: Available 24/7 via the chat icon at the bottom-right corner of cuci918.app for immediate enquiries.
  • FAQ: Visit the Frequently Asked Questions us for quick answers to frequently asked privacy questions.

We are committed to handling every privacy inquiry seriously and within a reasonable timeframe. The satisfaction and trust of cuci918 members are our top priority.

Your Data Is Safe with cuci918

Join cuci918 with Complete Confidence

Your personal data is fully protected under Malaysia's PDPA. Register a free cuci918 account today and enjoy a safe, trusted experience across football betting, baccarat, jackpot, and slots.

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256-bit SSL Malaysia PDPA Compliance No data sales 24/7 Privacy Support

For players aged 18 and above only. Please read Responsible Gaming us.

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